Shipping policy

Free Shipping Zone?

Free shipping is currently available to the following areas: EU member states and Canada. 

What are the shipping rates for other areas?

Shipping rates are calculated at checkout when you input your address. If there is no shipping option for your place, please click "Chat with us" on the home page or contact us at terraventkayak@gmail.com. We will find out for you.


When will you ship my order?

Orders are usually shipped within 1-3 working days (NOT including weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process. Once your order is shipped, you will receive a shipping confirmation via email with a tracking number.

 

How long does it take to deliver my order?

The time frame for order delivery:

1. Processing time:
Order verification, quality check, and packaging. All orders will dispatch within 1-3 working days after payment.

2. Shipping time: 
Normally delivery time takes 7-15 days.

*Please kindly understand when delivery delays are caused by force majeure, such as weather, pandemic, customs, strike, public issues, etc.