Return and Refund Policy

Unconditional Refund is available for the following cases:

  • Orders canceled before delivery.
  • Packages returned in original condition (unopened & unused) – please note that the delivery expense for unconditional return is not covered the seller.

Unconditional Return:

  • We have a 7-day unconditional return policy, which means you have 7 days after receiving your item to request a return. 
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
  • To start a return, you can contact us at Terraventkayak@gmail.com with your order number, name, and email address that was used to place the order.If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • You can always contact us for any return question at Terraventkayak@gmail.com.

Damages and issues :

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges :

  • The fastest way to ensure you get what you want is to return the item you have in original condition, and once the return is accepted, make a separate purchase for the new item.

Refunds: 

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it takes between 10 and 14 business days for your bank or credit card company to process and post the refund too.
Customer is responsible for all shipping costs.